Terms of Service

1 Acceptance of Terms

By creating a Vezstora merchant account or using any part of the platform, you agree to be legally bound by these Terms of Service. If you do not agree, you must not use the platform.

You must be at least 18 years old to create a merchant account. By accepting these terms you confirm that you meet this age requirement.

We may update these terms from time to time. Where changes are material, we will notify you by email at least 14 days in advance. Continued use of the platform after changes take effect constitutes acceptance of the revised terms.

2 The Platform

Vezstora provides tools that allow merchants to create and manage an online storefront, list products, and receive payments from customers. We provide the technology infrastructure; we are not a marketplace operator and we are not a party to any transaction between you and your customers.

We do not guarantee that use of the platform will result in sales, customer traffic, or any particular commercial outcome. Results depend entirely on your business, your products, and your marketing efforts.

We reserve the right to modify, suspend, or discontinue any part of the platform at any time. Where possible we will provide advance notice of significant changes.

3 Merchant Accounts

Each merchant may operate one account per business. Creating multiple accounts to circumvent restrictions or platform fees is prohibited.

You are solely responsible for maintaining the security of your login credentials. Do not share your password with anyone. Notify us immediately if you suspect unauthorised access to your account.

You must provide accurate and truthful information when creating your account and store profile. Providing false or misleading business information is grounds for immediate account suspension.

We reserve the right to suspend or permanently close accounts that violate these terms, without refund of any fees paid.

4 Prohibited Content

You may not list, sell, or promote any of the following on the Vezstora platform:

We may remove prohibited content without notice and suspend accounts that repeatedly or intentionally list prohibited items.

5 Payments and Fees

We are not responsible for downtime, delays, or errors caused by your payment gateway. Any disputes with your payment processor must be resolved directly with that gateway.

For orders paid via Paystack, Flutterwave, Monnify, or Stripe, cancelling an order on the platform automatically initiates a refund through that same gateway using your own connected account. When you complete a return and choose to refund through the gateway, the platform initiates a refund of the amount you enter, which may be less than the full order. We facilitate these refunds mechanically, on your instruction; the decision of whether, when, and how much to refund remains entirely yours, and the platform does not check that items were actually returned. Cancelling an order that has not yet been sent puts its items back into your stock; completing a return puts items back only if you choose to. For bank transfer and WhatsApp orders, refunds are handled directly between you and your customer, outside the platform.

You must maintain a clear shipping, returns, and cancellation policy for your customers (see Section 7). Your payment gateway's own transaction fees are non-refundable, in line with that gateway's terms.

In-store sales (POS). When you or your team record a sale in the POS, the money is taken by you directly, in cash, by transfer to your own account, or on your own card machine. We do not process, check, or hold that payment; the POS only records the sale and updates your stock. You are responsible for confirming each payment before finishing a sale, for refunds to in-store customers, and for what your team members record under your store. Voiding a sale, which is only possible on the day of the sale and before anything from it has been returned, puts its items back in stock but does not move any money. When you record a return from an in-store sale, any refund (in cash, by transfer, or to the customer's card) is given by you directly; the platform only records it and takes it off that day's sales report.

Courier delivery. If you connect a courier account (such as Terminal Africa or Shipbubble), it is your own account, held under your own agreement with that service. Delivery prices shown to your customers at checkout come live from that service, and when you book a pickup, the service charges your wallet with it directly. We never hold or touch these funds. The price you pay when booking can differ from what your customer paid at checkout (for example, if the parcel's weight or the delivery address differs), and you are responsible for that difference. The courier service and delivery company are responsible for collecting and delivering parcels. Lost, late, or damaged parcels, weight adjustments, and claims are between you and them. We are not responsible for downtime, delays, or errors caused by a courier service. The same applies when you book a courier to collect a return from a customer: it is charged to your courier wallet, the cost is yours, and collection and delivery are between you, the courier service and the delivery company.

If your paid plan expires or you move to a lower plan, storefront sections that require a higher plan (such as content sections, the featured products section, or the custom HTML section) stop appearing on your storefront. We keep what you created in them, and they appear again if you return to a plan that includes them.

6 Your Content

You retain full ownership of all content you upload to the platform, including product images, descriptions, logos, and store branding.

By uploading content, you grant Vezstora a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute your content solely for the purpose of operating and promoting your storefront on the platform.

You represent and warrant that you have the rights to all content you upload and that it does not infringe any third-party intellectual property rights, privacy rights, or applicable laws.

We may remove any content that violates these terms or that we reasonably believe creates legal risk, without prior notice.

7 Customer Relationships

You are solely responsible for fulfilling all orders placed through your storefront. This includes packaging, shipping, and delivery in the timeframe you represent to customers.

You must handle all customer complaints, returns, and disputes directly and professionally. Vezstora is not a mediator and takes no responsibility for disputes between merchants and customers.

You must comply with the Federal Competition and Consumer Protection Act (FCCPA) and all other applicable Nigerian consumer protection legislation.

You must publish a clear shipping, returns, and cancellation policy using the Store Policies field in your dashboard settings. This is shown to customers on your storefront and should accurately reflect how you actually handle these situations.

The platform allows customers to submit a cancellation request on orders that haven't been fulfilled yet, which you may approve or decline. Once an order has shipped (for example, a courier pickup has been booked), customers can request cancellation for up to 15 days, after which the option closes. Approving a request cancels the order and, for Paystack, Flutterwave, Monnify, or Stripe payments, automatically triggers a refund as described in Section 5. You are responsible for reviewing these requests in accordance with your own store policy.

If you turn on online return requests, customers can ask to return items from a sent order within the number of days you set, with a reason and optional photos. You may approve or decline each request, and you decide what to refund once items come back. When you approve a return for the customer to send back, they are shown the return address you give and a return code; you are responsible for that address being correct, and for any cost of sending the item back that your returns policy says you will cover. Customers' return photos may only be used to handle that return. You remain responsible for your returns policy and for meeting your obligations to customers under consumer protection law, whether or not you turn this on.

We are not liable for any loss, damage, or legal claims arising from disputes between you and your customers.

8 Data and Privacy

We collect and process personal data as described in our Privacy Policy. By using the platform you consent to such processing.

Customer data collected through your storefront (including email addresses from orders) must be handled responsibly and in accordance with Nigeria's Data Protection Act 2023 (NDPA). You may not use customer data for any purpose other than fulfilling orders placed on your storefront and, where a customer has separately opted in, sending them marketing communications through the platform's email marketing tools.

You may not sell, rent, or share customer data with third parties, send marketing communications to a customer who has not opted in or who has unsubscribed, or use customer data after their relationship with your store has ended.

Platform data is stored using Supabase, governed by their data processing and security terms. Payment data is processed by your chosen payment gateway (Paystack, Flutterwave, Monnify, or Stripe), subject to that gateway's data processing agreement.

9 Intellectual Property

The Vezstora platform (including its design, user interface, code, branding, and documentation) is the intellectual property of Vezstora and is protected by applicable copyright and trademark law. Nothing in these terms transfers any ownership of platform IP to you.

Your store content, product descriptions, and branding remain your property, subject to the licence granted in Section 6.

You may not reverse engineer, decompile, copy, resell, or create derivative works based on the Vezstora platform without our express written permission.

10 Limitation of Liability

The platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, or fit for any particular purpose.

To the maximum extent permitted by law, Vezstora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost sales or revenue, loss of data, service interruptions, or reputational damage.

Our total liability to you for any claim arising out of or relating to these terms or the platform shall not exceed the total platform fees you paid in the three months preceding the event giving rise to the claim.

11 Termination

You may close your account at any time from your dashboard settings. On closure, your public storefront will go offline immediately and your store URL will become inactive.

We may suspend or terminate your account immediately if you breach these terms, engage in fraudulent activity, or if we are required to do so by law. We will make reasonable efforts to notify you when termination is not for emergency reasons.

On termination, your store data (products, orders, settings) will be retained for 30 days during which you may request an export. After 30 days, data is permanently deleted.

12 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria. You consent to personal jurisdiction and venue in those courts.

13 Affiliate Program

Vezstora operates a separate affiliate program, open to anyone regardless of whether they operate a store on the platform. This section governs your participation as an affiliate; it does not apply to the merchant-to-merchant "Refer & Earn" discount, which is covered by Section 5.

You earn a commission, as displayed in your affiliate dashboard at the time of referral, only when someone who signed up through your unique referral link becomes a paying merchant on the platform. No commission is earned or payable for a signup alone, for a referral that never converts to a paid plan, or for an upgrade made using a 100%-off promotional code.

Payouts are made in cash to a bank account you verify and connect in your affiliate dashboard. You submit a payout request, which we review before releasing funds; we do not guarantee a fixed turnaround time for review, though we aim to process requests promptly.

You may not: refer yourself, an account you control, or an account belonging to someone acting on your behalf in exchange for a share of the commission; use spam, false claims about Vezstora, or misleading advertising to generate referrals; or attempt to generate referrals that have no genuine commercial substance. We may withhold, reverse, or reclaim a commission, and suspend or close an affiliate account, where we reasonably believe these terms have been violated.

You are solely responsible for any tax obligations arising from commissions you earn. We may request identifying and bank account information to verify your identity and process payouts, handled as described in our Privacy Policy.

We may change the commission structure or suspend or discontinue the affiliate program at any time. Changes apply to referrals made after the change takes effect; a commission already earned under the terms in place at the time of that referral's conversion will still be honoured.

14 Contact

If you have questions about these terms or need assistance with your account, please contact our support team:

Email: support@vezstora.com
We aim to respond within 2 business days.